Terms of Service

Version 3 · Effective October 28, 2026. These Terms are a contract between your organization and Foxuma ("we", "us"). They sit alongside two companion documents: the Data Collection & Privacy Policy (what data we collect and why) and any written quote we give you for Estimator or Production setup (what that one-time work costs). If a signed quote and these Terms ever disagree about that quote's own work, the quote wins for that work; everything else here still stands.

Contact is by email only: [email protected] · Privacy contact: [email protected]

How to read this document

In short: Foxuma is one work hub for your shop. You pay per person, monthly. Your data is yours, it stays in Canada, and our AI runs locally — nothing goes to a cloud AI. You can leave at any time, take your data with you, and the money-back guarantee in section 7 has your first payment covered. The rest of this page is those promises written out properly.

1. Who's who

In short: You are the Customer. Every signed-in person is a User and counts as one paid seat. Your business records are Customer Data, and they belong to you.

• Service — the Foxuma work platform: the Hub, the Estimator and Production modules, and the Fox assistant.
• Customer — the organization that subscribes.
• User — each individual the Customer authorizes. Every account is one User.
• Customer Data — the business data the Customer and its Users enter, submit, or upload.
• Operational Data — the technical data the software generates while running, described in the Privacy Policy.
• Aggregated Data — data pooled across customers and stripped of anything that could identify an organization or a person.

2. What you get

In short: The full platform for your own business use, updated as we ship improvements, with each change announced in the release notes.

We provide the Service for the Customer's internal business use. We improve it through updates; what changes is announced in the release notes shown in the product. Your subscription is not a bet on any particular future feature — it covers the Service as it exists and evolves during your term.

3. Saying yes — and what we record

In short: Using Foxuma means accepting these Terms. Ticking the box at sign-in is the acceptance, and we keep a record of who accepted which version, and when.

Accepting these Terms and the Privacy Policy is a condition of using the Service. Every acceptance is recorded — the User, the time, the document version, and the IP address. When a new version of these documents takes effect, existing Users accept it at their next sign-in before continuing. If you do not accept, you may not use the Service.

4. Accounts and seats

In short: One account per person, no sharing. You are responsible for what your people do under their accounts.

Every account counts as one User and one seat, billed under section 5. An account belongs to the individual it is assigned to and must not be shared. The Customer is responsible for its Users' conduct and for keeping credentials safe, and must tell us promptly if it believes an account has been used by someone else.

5. Price and payment

In short: $99/month covers your first user; each extra person is $19 (users 2–10) or $9 (after the tenth). No setup fee for the Hub. Ever. Taxes are extra.

• Hub: CAD $99/month including the first User; CAD $19/month for each User from the second to the tenth; CAD $9/month for each User after the tenth. All current features are included — there are no paid tiers of the Hub itself.
• Founding customers: the first five pay CAD $199/month flat for up to ten Users, locked for two years.
• Setup fees: the Hub has none. Estimator and Production setup is quoted per customer in writing, covering at least labour and travel, and is governed by that quote.
• Billing: monthly, in advance, by credit card (Visa, Mastercard, Amex); until card billing is in place, invoiced accounts are settled by the method shown on the invoice. Taxes are extra. If a payment fails, we will tell you and retry before suspending anything — see section 12.

6. Price changes

In short: Your price never changes mid-period. If a future price changes, we tell you at least 30 days ahead, and you can leave before it applies to you.

Prices for a period you have already paid for do not change. Outside a founding rate lock, we may change prices for future periods with at least 30 days' email notice; the new price applies from the first period that starts after the notice window, and cancelling before then is always an option under section 8.

7. Our money-back guarantee

In short: If Foxuma is not for you in the first 7 days, we refund your first payment in full. After that, cancel any time and we refund the part you have paid for but not used.

Your first week is covered in full. Tell us within 7 days of your first payment and we refund every dollar of Hub subscription fees you have paid — in full, to the original payment method, within 14 days of your request. This applies once per Customer, to the first subscription term only; Estimator and Production setup fees for work already performed are not covered.

After the first week, unused time is refunded. You may cancel at any time, for any reason, by email. When you cancel, we refund the unused part of whatever you have already paid for: unused days of a monthly period, or unused whole months of any pre-paid longer period, calculated from the day after cancellation takes effect. The refund goes to the original payment method within 30 days of your cancellation. Amounts for time already used, and setup fees for work already performed, are not refunded.

8. Cancelling

In short: Email us, and you're done — no retention call, no cancellation fee. Your access runs to the end of the period you've paid for, and sections 7 and 13 handle money and data from there.

The Customer may cancel at any time by email to the contact above. Cancellation takes effect at the end of the current paid period unless the Customer asks for it sooner. We may suspend or end access for a material breach of these Terms, or for non-payment that stays uncured 14 days after we notify the Customer. Whoever ends it, section 13 (your data) applies the same way.

9. Your data — yours, in Canada, AI on your machine

In short: Your data belongs to you. It is stored in Canada. The Fox assistant runs locally on the server that holds your data — none of it goes to a cloud AI service, and none of it trains anyone's models.

Customer Data belongs to the Customer. We process it only to run, secure, support, and improve the Service. Data stored by Foxuma is stored in Canada — on the server that runs your Foxuma instance. Services you choose to connect (for example your email or accounting software) move data under their own terms; the Privacy Policy lists the categories. The Customer grants us a licence to use Aggregated Data for product development, industry benchmarks, and service improvement; Aggregated Data cannot identify the Customer or any individual.

10. Privacy

In short: The Privacy Policy is part of this contract. It says what we collect, why, and how long we keep it.

The Data Collection & Privacy Policy forms part of these Terms. Our privacy contact is named at the top of this document.

11. Security — and what happens if something goes wrong

In short: We protect your data with safeguards matched to its sensitivity, and if a breach affects your data we tell you within 72 hours of finding out.

We apply safeguards appropriate to the sensitivity of the data, and we keep backups of the Service. If a security breach affects Customer Data, we will notify the Customer without undue delay and within 72 hours of becoming aware of it, with the information the Customer needs for its own obligations.

12. Keeping the service running

In short: We work to keep Foxuma up and backed up. We don't promise it will never be interrupted, and we won't cut you off over a payment problem without warning you first.

We aim for reliable, always-available service but do not guarantee uninterrupted operation. We may update the Service and these documents; a new version of the documents takes effect through the acceptance flow in section 3. For non-payment, we give notice and a 14-day cure window before any suspension.

13. When it ends — your data out, then deleted

In short: When you leave, you take a full export of your data — it is yours. We close the account and delete every copy of your data on our systems within 30 business days, and we confirm the deletion to you.

When a subscription ends, the Customer can export all of its data in usable formats, and any export the Customer has downloaded remains the Customer's to keep. We then close the account and delete every copy of Customer Data on our systems within 30 business days of closure, and we confirm the deletion to the Customer. The only exception is records the law requires us to retain — billing and payment records, tax records, consent and acceptance records, and legally required audit records — kept only as long as the law requires and used for nothing else.

14. Fair use

In short: Use Foxuma for your real business. Don't break its permissions, poke at other people's data, or try to take the software apart.

Users may use the Service only for the Customer's lawful business. No one may: bypass role permissions or security controls; access another person's data without authorization; upload unlawful or harmful content; interfere with the Service's operation; or reverse engineer the Service except where the law permits.

15. Who owns what

In short: The software is ours; your data is yours. Subscribing gives you the use of Foxuma — not ownership of it, and not a right to copy or resell it.

The Foxuma software, and the logic, design, and code behind it, are the property of Foxuma — or its licensors. The Customer acquires no rights in the software except the right to use the Service under these Terms. The Service may not be copied, resold, or sublicensed without written consent. Customer Data remains the Customer's, as set out in section 9.

16. Confidentiality

In short: Your business information is confidential to us, and ours to you. Neither side discloses the other's non-public information except to run the Service or as the law requires.

Each party keeps the other's non-public information confidential and uses it only to perform under these Terms. This duty does not cover information that is public without fault, already known, or required to be disclosed by law.

17. Support

In short: Support is included with an active subscription. You talk to people who build the product, and our target is a first response within one business day.

Support is included while a subscription is active, including a direct channel to the team that builds Foxuma, with a first-response target of one business day. Our aim is to support the product for its working life; that aim applies while the subscription is active and the Customer follows these Terms. Targets are goals we work to, not guaranteed service levels, unless a separate written agreement says otherwise.

18. Warranties

In short: Foxuma is provided as it is. We stand behind the specific promises written in this document — the guarantee in section 7, the data commitments in sections 9 and 13, the breach notice in section 11 — and make no other warranties the law allows us to leave out.

To the maximum extent permitted by law, except for the express commitments in these Terms, the Service is provided as-is, without warranties of any kind, express or implied.

19. Liability

In short: If we get something badly wrong, our total liability is capped at what you paid us in the previous 12 months. Neither side is liable for indirect or knock-on losses. Nothing here limits a liability the law says cannot be limited.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, or consequential losses, and our total liability arising from the Service is limited to the fees the Customer actually paid in the twelve months before the claim.

20. Ontario law, Ontario customers

In short: Ontario law governs. Foxuma is offered in Ontario; it is not offered or sold in Quebec.

These Terms are governed by the laws of Ontario and the federal laws of Canada that apply there. The Service is offered and sold in Ontario only at this time.

21. The fine print

In short: These Terms plus the Privacy Policy are the whole agreement. Notices go by email. If one clause falls, the rest stand. You can't hand this contract to someone else without our written OK.

These Terms and the Privacy Policy are the entire agreement between us about the Service. Notices under these Terms are sent by email and are effective when sent to the addresses each party has on record. If a section is held invalid, the rest stands. The Customer may not assign these Terms without our written consent.

Contact (email only): [email protected]

简体中文版

版本 2 · 生效日期：2026 年 10 月 27 日。本服务由 Newood Millwork Inc.（下称「本公司」或「服务提供方」）提供。使用 Foxuma 即表示贵组织接受本条款及《数据收集与隐私政策》；不接受，则不得使用本服务。

1. 定义

「服务」指 Foxuma 工作平台，包括 Hub（CRM）、估价器（Estimator）与生产（Production）模块及小狐狸 AI 助手。「客户」指订阅本服务的组织。「用户」指客户授权使用本服务的每一位个人——每一个账号都算作一名用户。「客户数据」指客户及其用户提交、录入或上传到服务中的业务数据。「运营数据」指软件在运行服务过程中生成的数据，详见《数据收集与隐私政策》。「汇总数据」指经合并与去标识化处理后、无法识别任何组织或个人的数据。

2. 本服务

本公司向客户提供本服务，供其内部业务使用。服务按现状提供，并会通过更新持续改进；每次更新的内容会通过发布说明告知。

3. 接受条款——使用的前提

接受本条款及《数据收集与隐私政策》是使用本服务的前提条件。登录时勾选同意框即构成接受。每次接受都会被记录：接受的用户、时间、所接受文件的版本号及 IP 地址，保存在 Hub 数据库中。文件版本号变更时，现有用户必须在下次登录时重新接受新版本，方可继续使用。

4. 账号与席位

每一个账号都计为一名用户并计入席位。客户负责其用户的行为，并应保证账号凭据的安全。账号仅供被分配的个人使用，不得共用。发现账号被他人使用时，客户应立即通知本公司。

5. 订阅、费用与付款

Hub 按用户数收费：99 加元/月（含第一名用户），第 2 至第 10 名用户每人 19 加元/月，第 10 名之后每人 9 加元/月；所有当前及今后发布的功能均包含在内。首批 5 家创始客户：199 加元/月，最多 10 名用户，价格锁定 2 年。Hub 不收开通费。估价器与生产模块收开通费，按客户逐一报价（至少覆盖人工与差旅）。全部费用以信用卡（Visa、Mastercard、Amex）支付，税费另计。除创始客户的锁定期外，本公司可提前通知调整未来周期的价格。

6. 支持

订阅有效期间包含支持服务，包括与开发人员直接沟通的专属 Discord 频道，首次响应目标为一个工作日内。本项目的目标是为产品提供长期（终身）支持；该支持以订阅持续有效、且客户遵守本条款为前提。无有效订阅或不遵守条款者，不享有支持与服务。

7. 可接受的使用

用户只能将服务用于客户的合法业务。禁止：绕过角色权限或安全控制；未经授权访问他人的数据；上传违法或有害内容；干扰服务的运行；对服务进行逆向工程（法律允许的除外）。

8. 知识产权

本服务软件及其背后的逻辑、设计与代码的全部知识产权属于本公司（或其许可方）。除按本条款使用服务的权利外，客户不取得任何权利。未经书面同意，不得复制、转售或再许可本服务。

9. 客户数据与汇总数据许可

客户数据归客户所有。本公司仅为运行、保障、支持及改进服务之目的处理客户数据。客户授予本公司使用汇总数据的许可：将运营数据与客户数据经汇总、去标识化后，用于产品开发、行业基准与服务改进。汇总数据无法识别客户或任何个人。

10. 数据存放与本地 AI

作为合同承诺：客户数据存放在加拿大安大略省 Foxuma 的服务器上。小狐狸 AI 助手在该服务器本地处理数据——客户数据不会发送给任何云端 AI 服务，也不会用于训练外部模型。

11. 隐私

《数据收集与隐私政策》构成本条款的一部分，说明收集哪些数据、为何收集及保存多久。

12. 安全与泄露通知

本公司采取与数据敏感程度相符的安全措施。若发生影响客户数据的安全泄露，本公司将在知悉后不无故拖延、且不迟于 72 小时通知客户，并提供客户履行其自身义务所需的信息。

13. 可用性与服务变更

本公司努力保持服务可用并做好备份，但不保证服务不间断。本公司可更新服务与本文件；文件的新版本按第 3 条重新接受后生效。

14. 暂停与终止

客户可随时取消订阅。客户严重违反本条款或欠费时，本公司可暂停或终止其访问。终止后第 15 条适用。

15. 终止时的数据导出与删除

客户可以随时将其全部数据以可用格式导出，包括在订阅终止时导出。客户已经下载的导出数据，归客户保留。本公司随后关闭账号，并在关闭后 30 个工作日内删除其系统上客户数据的全部副本，并向客户确认删除完成；但法律要求保留的记录除外，具体为：账单与付款记录、税务记录、同意与接受记录，以及法律要求的审计记录——该等记录仅按法律要求的期限保留，且不用于其他目的。

16. 免责声明

在法律允许的最大范围内，本服务按现状提供，不附带任何明示或默示保证。

17. 责任限制

在法律允许的最大范围内，本公司对间接、附带或后果性损失不承担责任；本公司就本服务承担的累计责任以客户在索赔前 12 个月内实际支付的费用为上限。法律不得排除的责任不受本条限制。

18. 适用法律与服务范围

本条款适用安大略省及加拿大法律。目前本服务仅在安大略省提供与销售；本服务不在魁北克省提供或销售。

19. 一般条款

本条款与《数据收集与隐私政策》构成双方就本服务的完整协议。通知通过电子邮件发送。任何条款被认定无效不影响其余条款。未经本公司书面同意，客户不得转让本条款。

联系（仅电子邮件）：[email protected]